Shipping Policy

Last updated: 25 October 2026

Each Lava Clay piece is carefully prepared and packaged to help it arrive safely at its new home.

This policy outlines how we process, package and deliver orders.

Order processing

Orders are processed as soon as reasonably practicable after payment is confirmed.

As Lava Clay is a small independent ceramics business, processing times may vary depending on product availability, order volumes and whether a piece requires additional preparation.

Please allow  3–5 business days or in-stock items to be prepared for dispatch.

Made-to-order or pre-order pieces may have different timeframes, which will be communicated in the relevant product description.

Shipping within Australia

We currently ship to Australian addresses where delivery is available through our selected carriers.

Shipping costs are calculated at checkout based on the available delivery options and the details of your order.

Delivery timeframes provided by carriers are estimates and are not guaranteed.

Packaging fragile ceramics

Ceramics are fragile, so we take care to package orders securely for transport.

Despite careful packaging, damage can occasionally occur during delivery. If your order arrives damaged, please contact us as soon as possible and refer to our Refund Policy for instructions.

Tracking

Where tracking is available, tracking details will be provided once your order has been dispatched.

Please allow time for the carrier's tracking system to update.

Incorrect delivery details

Please check your delivery details carefully before completing your order.

If you notice an error, contact us immediately. We will do our best to assist if the order has not yet been dispatched.

If an order is returned or cannot be delivered because incorrect or incomplete details were provided, additional postage may be required to resend it, where permitted by law.

Delivery delays

Delivery may be affected by circumstances outside our control, including courier delays, public holidays, severe weather and other disruptions.

If your order appears to be delayed or missing, please contact us so we can help investigate.

Nothing in this policy limits your rights under Australian Consumer Law if an order is not delivered as required.

International shipping

International shipping is not currently available / available to selected destinations.

If international shipping becomes available, any applicable delivery charges, duties, taxes or import fees will be communicated where relevant.

Contact us

For shipping enquiries, please contact:

Lava Clay
Email: rhiannan@lavaclay.com.au
Website: lavaclay.com.au