Privacy Policy

Last updated: 25 October 2026

At Lava Clay, we respect your privacy and are committed to handling your personal information responsibly.

This policy explains how we collect, use and protect your information when you visit our website or make a purchase.

Information we collect

When you browse our website, contact us or place an order, we may collect information such as:

Your name and contact details.

Your billing and delivery address.

Your email address and phone number.

Order details and purchase history.

Information you provide when contacting us.

Website usage information, including information collected through cookies and similar technologies.

Payment information is processed through the payment providers available on our website. We do not intend to store complete payment card details ourselves.

How we use your information

We may use your information to:

Process and fulfil orders.

Arrange shipping and delivery.

Send order confirmations and delivery updates.

Respond to enquiries and customer service requests.

Maintain business and transaction records.

Improve our website and customer experience.

Send marketing communications where permitted and, where required, with your consent.

Protect our website and prevent fraud.

You can unsubscribe from marketing emails at any time using the unsubscribe link or by contacting us.

Sharing your information

We may share relevant information with trusted third-party service providers where necessary to operate our business. These may include:

Wix, which hosts and supports our website.

Payment processors that securely process transactions.

Shipping and delivery providers.

Website analytics, email marketing and technical service providers, where used.

These providers may process information in Australia or overseas, depending on their services and arrangements.

We do not sell your personal information.

We may disclose information where required or authorised by law.

Cookies and website analytics

Our website may use cookies and similar technologies to support website functionality, understand visitor activity and improve the shopping experience.

You can manage cookies through your browser settings. Disabling certain cookies may affect some website features.

If analytics, advertising or other tracking tools are enabled on our website, they may collect information in accordance with their own privacy practices.

Storage and security

We take reasonable steps to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure.

However, no online system can be guaranteed to be completely secure.

We retain information for as long as reasonably necessary for the purposes described in this policy, including applicable business, accounting and legal requirements.

Access and correction

You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, incomplete or out of date.

We will respond in accordance with any applicable legal obligations.

Third-party websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites.

We recommend reviewing their privacy policies before providing personal information.

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date.

Contact us

For privacy enquiries, access requests or corrections, please contact:

Lava Clay
Email: rhiannan@lavaclay.com.au
Website: lavaclay.com.au